If you are having trouble paying your bill, we want to help. You don’t need to leave your home to set up a payment arrangement. You can use the Online Account Manager or call Customer Service at (818) 238-3700 during normal business hours (Monday through Friday, between 8 AM and 5 PM.)

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The COVID-19 Job Loss Bill Credit program provides a bill credit for residential customers who are currently unemployed due to the COVID-19 pandemic and are the account holder or co-applicant on the BWP account. Customers in apartments and other multi-family homes are eligible for $200 in assistance, and customers in single-family homes are eligible for $300.

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The Lifeline program offers income-qualified customers a reduced rate and exemptions from the monthly customer service charge and Utility User’s Tax. During the crisis, the supporting financial documentation will not need to be notarized. Applications are accepted by mail. They can also be dropped off at our lobby Monday through Friday between 8 AM and 5 PM.

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The Life Support Program offers customers that require life support equipment in their home, an exemption from the Utility User’s Tax. During the COVID-19 crisis, the Physician’s Statement of Certification is not required. Customers can simply attest that life support equipment is used in the home to qualify for these savings.

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Apply for Project Share
Our Project Share program provides payment assistance of up to $100 in the form of a bill credit to income-qualified customers. Rather than collect the application in person, interested customers may now leave the application at the BWP Administration Building dropbox or the Burbank Temporary Aid Center (BTAC) dropbox. Applications and supporting documentation may also be mailed to BTAC directly at 1304 W. Burbank Blvd., Burbank, CA 91506.

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Donate to Project Share
Generous customers and donors provide Project Share funds. There are three ways to contribute: one-time donation, monthly donation, and participating in the Bill Round-Up program.

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LIHEAP is a federally-funded program that offers eligible applicants with a credit ranging between $152 - $1000 towards their utility bills. It is administered by two providers. Interested customers may contact them directly to determine eligibility and to apply.

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Pandemic Unemployment Assistance (PUA) is one of the federal CARES Act provisions that helps unemployed Californians who are not usually eligible for regular Unemployment Insurance (UI) benefits. This includes business owners, self-employed workers, independent contractors, and those with a limited work history who are out of business or have significantly reduced their services as a direct result of the pandemic.

This program includes up to 46 weeks of benefits from February 2, 2020, through December 26, 2020, depending on when you were directly affected by COVID-19. PUA launched with up to 39 weeks of benefits and an extra seven weeks was recently added.

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The Small Business Administration’s Paycheck Protection Program (PPP) provides for loan forgiveness for utility payments, including electricity, water, and internet access. Service must have begun before February 15, 2020. Please see PPP program details on the SBA’s website and consult with your financial advisor for more information.

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