For all our customers: If you are having trouble paying your bill, we want to help. You don’t need to leave your home to set up a payment arrangement. You can use the Online Account Manager or call Customer Service at (818) 238-3700 during normal business hours (Monday through Friday, between 8 AM and 5 PM.)

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The BUSS Program offers an ongoing 12% discount on electric service to income-qualified residents. Most participants will have an average savings of $90-180 per year on their electric bills. 

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LIHEAP is a federally-funded program that offers eligible applicants with a credit ranging between $152-1000 towards their utility bills. It is administered by two providers. Interested customers may contact them directly to determine eligibility and to apply.

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Apply for Project Share
Our Project Share program provides payment assistance of $250 in the form of a bill credit to income-qualified customers once per calendar year. Interested customers may apply at the Burbank Temporary Aid Center (BTAC), with the required supporting documentation. The application and supporting documentation may also be mailed to BTAC directly at 1304 W. Burbank Blvd., Burbank, CA 91506. Applicants maybe required to attend in-person to verify income and sign the application.

Please provide the completed application and physical copies of the following documents for all members living in your household:

• Account holder’s ID card / Driver’s License or other government-issued identification
• Identification for each household member
• Three months of recent bank statements OR Tax Transcript. Previous transcripts available at: IRS.gov/individuals/get-transcript
• In some cases, you may be able to certify as low income with only one item from this list. Any verification of income assistance with: Burbank Housing Authority (BHA) Section 8 program, Medi-Cal / Medicaid, CalWORKs, CalFresh, Supplemental Security Income (SSI), Refugee Assistance Program, Cash Assistance Program for Immigrants (CAPI), Low Income Home Energy Assistance Programs (LIHEAP).

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Project Share is available on a first come first serve basis. Funds are limited and the program is funded by generous community donations. 

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The Lifeline program offers income-qualified customers a reduced rate and exemptions from the monthly customer service charge and Utility User’s Tax. Applications are accepted by mail. They can also be dropped off at our lobby Monday through Friday between 8 AM and 5 PM.

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