Contact Burbank Water and Power

Burbank Water and Power's (BWP) regular business hours are on

Monday - Friday, from 8am to 5pm, excluding holidays.


Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720

Mailing Address:

City of Burbank
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631

Customer Service:


(818) 238-3700

Account information, changes and transfers
Billing or credit questions
Payment information
Electric and water service turn-on/turn-off
Meter reading questions
Electric and water theft reporting
Power off or electric lines down
Streetlight outages
Trees in electrical utility lines (these are the lines at the top of utility poles)
Dim or flickering lights caused by voltage fluctuations

Email Customer Service:

Wait! Are you trying to email Customer Service during non-business hours, weekends or holidays for a time sensitive issue?

If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email.
Responses to emails are provided Monday - Friday between 8am and 5pm not including holidays.

Send Us an Email

Report Water Waste:

Click to Report Water Waste

Electric Engineering:

(818) 238-3575

Request a new service panel or upgrade an existing service panel
Request a temporary service
Problems with transformers, utility poles, and other utility equipment

Water Engineering:

(818) 238-3500

Water main or hydrant leaks
Water plan checks
Commercial water meter rentals during construction
Water Outages

Residential Rebates:

(818) 238-3730

Business Rebates:

(818) 238-3638

BWP Management:

(818) 238-3550

Jorge Somoano, General Manager
James Compton, Assistant General Manager, Chief Technology Officer
Lincoln Bleveans, Assistant General Manager, Power Supply
Daniel Tunnicliff, Assistant General Manager, Customer Service & Marketing
Sean Aquino, Administrative Officer
Bob Liu, Assistant General Manager, Finance
Bill Mace, Assistant General Manager, Water
Cesar Ancheta, Assistant General Manager, Electric

Public Works:

Garbage and Refuse

(818) 238-3800

Billing or credit questions
Missed pick-ups
To request additional or different sized containers
To sign-up for refrigerator pick-up for Home Rewards rebate

Recycle Center:

(818) 238-3900

Public Works:

Bulky Item Pick Up

(818) 238-3805