Location:
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Burbank Water and Power 164 W. Magnolia Blvd. Burbank, CA 91502-1720 Open from 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
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Mailing Address:
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City of Burbank Burbank Water and Power P.O. Box 631 Burbank, CA 91503-0631
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Customer Service:
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(818) 238-3700 Hours: 7:30 am to 5:00 pm, Monday through Friday, Excluding Holidays
Account information, changes and transfers Billing or credit questions Payment information Electric and water service turn-on/turn-off Meter reading questions Electric and water theft reporting Power off or electric lines down Streetlight outages Trees in electrical utility lines (these are the lines at the top of utility poles) Dim or flickering lights caused by voltage fluctuations
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Email Customer Service:
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Wait! Are you trying to email Customer Service during non-business hours, weekends or holidays for a time sensitive issue?
If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email. Responses to emails are provided Monday - Friday between 8:00 am and 5:00 pm not including holidays.
Send Us an Email
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Report Water Waste:
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Click to Report Water Waste
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Report Broken Streetlight:
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Click to Report a Broken Streetlight
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Electric Engineering:
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(818) 238-3575 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Request a new service panel or upgrade an existing service panel Request a temporary service Problems with transformers, utility poles, and other utility equipment
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Water Engineering:
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(818) 238-3500 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Water main or hydrant leaks Water plan checks Commercial water meter rentals during construction Water Outages
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Residential Rebates:
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(818) 238-3730 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
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Business Rebates:
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(818) 238-3638 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
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BWP Management: |
(818) 238-3550 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Jorge Somoano, General Manager James Compton, Assistant General Manager, Chief Technology Officer Lincoln Bleveans, Assistant General Manager, Power Supply Daniel Tunnicliff, Assistant General Manager, Customer Service & Marketing Sean Aquino, Administrative Officer Bob Liu, Assistant General Manager, Finance Bill Mace, Assistant General Manager, Water Cesar Ancheta, Assistant General Manager, Electric
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Public Works:
Garbage and Refuse
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(818) 238-3800 7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays
Billing or credit questions Missed pick-ups To request additional or different sized containers To sign-up for refrigerator pick-up for Home Rewards rebate
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Recycle Center:
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(818) 238-3900
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Public Works:
Bulky Item Pick Up
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(818) 238-3800 7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays
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