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Location:
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Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720
Open from 8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
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Mailing Address:
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City of Burbank
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631
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Customer Service:
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(818) 238-3700
Hours: 7:30 am to 5:00 pm, Monday through Friday, Excluding Holidays
Account information, changes and transfers
Billing or credit questions
Payment information
Electric and water service turn-on/turn-off
Meter reading questions
Electric and water theft reporting
Power off or electric lines down
Streetlight outages
Trees in electrical utility lines (these are the lines at the top of utility poles)
Dim or flickering lights caused by voltage fluctuations
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Email Customer Service:
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Wait! Are you trying to email Customer Service during non-business hours, weekends or holidays for a time sensitive issue?
If yes, please call the BWP Emergency Services at (818) 238-3778 instead of sending an email.
Responses to emails are provided Monday - Friday between 8:00 am and 5:00 pm not including holidays.
Send Us an Email
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Report Water Waste:
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Click to Report Water Waste
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Report Broken Streetlight:
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Click to Report a Broken Streetlight
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Electric Engineering:
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(818) 238-3575
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Request a new service panel or upgrade an existing service panel
Request a temporary service
Problems with transformers, utility poles, and other utility equipment
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Water Engineering:
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(818) 238-3500
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Water main or hydrant leaks
Water plan checks
Commercial water meter rentals during construction
Water Outages
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Residential Rebates:
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(818) 238-3730
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
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Business Rebates:
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(818) 238-3638
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
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| BWP Management: |
(818) 238-3550
8:00 am to 5:00 pm, Monday through Friday, Excluding Holidays
Dawn Roth Lindell, General Manager
Daniel Tunnicliff, Assistant General Manager, Customer Service Operations
Jeannine Edwards, Assistant General Manager, Sustainability, Marketing, and Strategy
James Compton, Assistant General Manager, Chief Technology Officer
Bob Liu, Assistant General Manager, Finance
Richard Wilson, Assistant General Manager, Water
Mandip Samra, Assistant General Manager, Power Supply
Riad Sleiman, Assistant General Manager, Electric
Sean Aquino, Administrative Officer
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Public Works:
Garbage and Refuse
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(818) 238-3800
7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays
Billing or credit questions
Missed pick-ups
To request additional or different sized containers
To sign-up for refrigerator pick-up for Home Rewards rebate
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Recycle Center:
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(818) 238-3900
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Public Works:
Bulky Item Pick Up
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(818) 238-3800
7:30 am to 4:00 pm, Monday through Friday, Excluding Holidays
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