Please Ignore Erroneous Text Notifications You May Have Received on May 10, 2019 from Burbank Water and Power

On May 10, 2019, you may have mistakenly received a text message that contained wrong information about your account with Burbank Water and Power. We apologize. 

You may have also already received a new text message asking you to ignore the erroneous message.

We appreciate those customers that contacted BWP to report the problem. 

You can check the status of your account by using the Online Account Manager or by calling BWP Customer Service at (818) 238-3700

Thank you for your patience and understanding.

Questions And Answers

Have a question? We're here to help! Find answers to your questions about BWP's New Online Account Manager coming March 4, 2019.
1. What information do I need to create a New Online Account starting March 4, 2019?
You will need your BWP Account number, the phone number associated with your BWP account, and a valid email address in order to register for a new online account. Need help? Please call our Customer Service team at (818) 238-3700 if you do not know your BWP account number or phone number associated with your BWP account. You can also download this handout for reference!