OAM

Online Account Manager Questions and Answers

Have a question? We're here to help! Find answers to your questions about BWP's New Online Account Manager coming March 4, 2019.

1. What information do I need to create a New Online Account starting March 4, 2019?

You will need your BWP Account number, the phone number associated with your BWP account, and a valid email address in order to register for a new online account. Need help? Please call our Customer Service team at (818) 238-3700 if you do not know your BWP account number or phone number associated with your BWP account. You can also download this handout for reference!

2. Can I register for a New Online Account before March 4, 2019?

3. What should I do if I am unable to access the registration site?

4. What should I do if I received the following message: "The information provided by you does not match our records. Please try again."

5. I'm not sure what phone number is on my BWP account. How can I verify?

6. My phone number has changed. Can I still register?

7. What should I do if I do not know my BWP account number?

8. Will my payment preferences that I currently have set up carry over to my new online account?

9. Will I be able to set up automatic payments using a credit card or debit card in BWP's New Online Account Manager?

10. I scheduled a payment in March. Will my payment still be processed?

11. I have recurring payments set up. Do I need to do anything?

12. My payment was scheduled in March and I signed up for Autopay through the new online account manager? What should I do?

13. What web browsers will be supported for BWP's New Online Account Manager?

14. Will BWP's New Online Account Manager be mobile-friendly?