Health and Safety is a Top Priority
The health and safety of our customers, employees, and community is always a top priority at BWP. We understand the concern and uncertainty you may be experiencing during this time and are committed to being responsive to our customer’s needs.
Need help? Please contact BWP by calling (818) 238-3700 or by email at BWPCustomerService@burbankca.gov.
Please follow the City website at Burbankca.gov and on social media for updates.
Manage Your BWP Account from the Comfort of Your Home
Login to Your Account > Register Now >
Looking to Make a Payment?
See All Payment Options >
BWP has Suspended Water and Power Shut Off and Late Fees for City Utilities
Proposed Rate Increases for Water and Refuse Services Suspended Indefinitely
To meet State law requirements for public notices, arrangements to print and mail notices were initiated in February to ensure timely delivery pursuant to state law. Since February, the COVID-19 pandemic changed the social and economic conditions that we find ourselves in today. In light of these changes, rate increases for water and refuse services have been suspended indefinitely.
We apologize for the misfortunate timing of the public notice and the appearance of not being considerate. We do care and are working to ensure your electric and water services continue to be there for you during this challenging and quickly changing time.