When to pay your bill

Current charges are due by the date printed on the front of your bill statement. Bills that are unpaid by the due date are subject to additional fees and charges and may be subject to collection activity up to and including service disconnection and an additional security deposit.

If you have questions regarding any portion of your bill or need to make payment arrangements, you must call BWP Customer Service at (818) 238-3700 or come to our office at 164 W. Magnolia Blvd. within seven days of receipt of your bill. If you still question the information you receive, you may submit a written request for review to: Assistant General Manager, Customer Service and Marketing, P.O. Box 631, Burbank, CA 91503-0631 or contact us via email at [email protected].

How to pay your bill

Here are ways to make a payment:

Mail to BWP, P.O. Box 631, Burbank, CA 91503-0631

In Person at 164 W. Magnolia Blvd., between 8 am and 5pm Monday through Friday (except holidays)

Use a credit card by calling (818) 238-3700 or online – Fees apply

Electronically online or through BWP’s Flashpay program. 

Deposit in a BWP Payment Box (Note: Payments made offsite may take up to 72 hours to process)

• BWP (located to the left of the main entrance) and drive up dropbox at exit of Magnolia Blvd. parking lot
• Police/Fire Building Foyer, 311 E. Orange Grove Avenue
• City Hall Foyer, 275 E. Olive Ave
• Joslyn Adult Center, 1301 W. Olive Avenue
• Izay Park, 1111 W. Olive Avenue (in rear parking lot)
• Tuttle Adult Center, 1731 N. Ontario Street

Please do not deposit cash in any of the payment boxes.

Special programs and services

24-Hour Account Information – You may access your account information by enrolling online or via our automated telephone account information system. To access the automated telephone system, you will need you BWP account number and a personal identification number (PIN). Your pin number is the last 4 digits of the telephone number associated with your BWP account.

Conservation Tips, Rebates, and Incentive Programs – Call (818) 238-3730

Lifeline and Life Support Enrollment – Call (818) 238-3730

Project Share – For information call (818) 238-3700

Bulky Item Pickup – Call (818) 238-3805 to arrange for large item pickup.

Graffiti Removal Hotline – Call (818) 238-3806 to report graffiti.

Recycling Center – Call (818) 238-3900 for recycling and hazardous waste information.

Explanation of terms

Electric Demand (kVA) – An amount reflecting peak usage during the month.

Energy Cost Adjustment Charge (ECAC) – a charge which may be adjusted, per the city of Burbank’s Rules and Regulations, as BWP’s costs to produce and provide power increase or decrease. These causes include fluctuating natural gas prices or high demand during a heat wave or extreme cold spells. ECAC can be adjusted up or down by no more than 10% per month.

Hcf (hundred cubic feet) – A billing unit of water equivalent to 748 gallons.

In-Lieu Transfer – A 7% charge on retail electric sales. This is noted in the city’s charter, under section 610. This transfer includes 5.5% to the city general fund for street maintenance and 1.5% is for maintaining the city’s street lights.

kWh (kilowatt-hour) – A billing unit of electric energy equivalent to one 100-watt light bulb burning ten hours.

Service Charge – A monthly charge to ensure BWP’s continuing ability to meet customer demand, may include Service Size charge. The electric service charge is detailed on our fee schedule, specifically on page 167.

State Energy Surcharge – Revenue collected and deposited into the Energy Resources Programs account of the state’s General Fund and is used for ongoing energy programs and projects deemed appropriate by the Legislature, including but not limited to, activities of the California Energy Commission (CEC). This amount is calculated by taking your total monthly electric consumption recorded by kWh and multiplying it by .0003. See the state's Energy Resources (Electrical Energy) Surcharge Guide.

Utility Users Tax – A city tax applied to each electric charge or fee, ie, Energy Charges, Service Charge, Collection Fees, and Tampering Fees. The utility users tax is Burbank voter approved and allows for 7% of electric revenues to be transferred to the city’s general fund for services such as Police, Fire, Library and Parks. See more information.

Electric and Water Rates May Change

Budget Billing

I participate in BWP's Budget Billing program!

Flashpay

I am enrolled in Flashpay direct debit program.