Scammers are using automated phone call systems that deliver a pre-recorded message. The message prompts the customer to press one to talk to a "BWP representative." This is a scammer posing as BWP. The scammer will tell customers that the BWP lobby is closed and they will need to make a payment by purchasing a pre-paid credit card from a retailer or else services will be disconnected within half an hour. Do not make a payment!
You can always check the status of your BWP account online or contact BWP Customer Service at (818) 238-3700.
We've Noticed a Big Increase of Impersonators Claiming to be BWP
These people are professional scammers and know lots of tricks to make you think they are legitimate. Good news: you can avoid these scams by knowing how they operate and taking the steps to protect yourself from scammer tactics.
BWP Will Never Call and Threaten to Disconnect Your Water or Power
SCAM ALERT: Fraudulent Letters Being Mailed to Customers
BWP Does Not Ask for Money to Trim Trees
Don't Take Unsolicited Offers
Learn More About Scams
Watch videos to learn more about popular scams in Burbank.