Latest Scam:
Scammers are using automated phone call systems that deliver a pre-recorded message. The message prompts the customer to press one to talk to a "BWP representative." This is a scammer posing as BWP. The scammer will tell customers that the BWP lobby is closed and they will need to make a payment by purchasing a pre-paid credit card from a retailer or else services will be disconnected within half an hour. Do not make a payment!
You can always check the status of your BWP account online or contact BWP Customer Service at (818) 238-3700.
Scammers are using automated phone call systems that deliver a pre-recorded message. The message prompts the customer to press one to talk to a "BWP representative." This is a scammer posing as BWP. The scammer will tell customers that the BWP lobby is closed and they will need to make a payment by purchasing a pre-paid credit card from a retailer or else services will be disconnected within half an hour. Do not make a payment!
You can always check the status of your BWP account online or contact BWP Customer Service at (818) 238-3700.
We've Noticed a Big Increase of Impersonators Claiming to be BWP
These people are professional scammers and know lots of tricks to make you think they are legitimate. Good news: you can avoid these scams by knowing how they operate and taking the steps to protect yourself from scammer tactics.
BWP Will Never Call and Threaten to Disconnect Your Water or Power
BWP will never call and demand immediate payment over the phone or threaten to disconnect your water or power. This is a scam! Scammers sometimes use "spoofing technology" that makes your caller ID display BWP's name and published phone number. If someone claiming to be BWP calls you and asks you to make an immediate payment or your services will be disconnected, HANG UP.
SCAM ALERT: Fraudulent Letters Being Mailed to Customers
The letter, written on forged or stolen Burbank Water and Power letterhead, refers to the Burbank Forestry Services and instructs residents to remove dead palm fronds from their trees or they will be subjected to a fine. Burbank Water and Power does not cite customers for the removal of vegetation and would not refer to Burbank Forestry Services, which is a nonexistent agency in Burbank. Any letter from Burbank Water and Power would include a contact person with an authorized signature. This is missing from the fraudulent letter. If you receive this letter, or if someone claiming to be BWP shows up to your home in response to this letter, please report to the Burbank Police Department at 818-238-3000. For Emergencies only, dial 9-1-1. Click here to see an example of the fraudulent letter.
BWP Does Not Ask for Money to Trim Trees
Another scam is tree trimmers claiming to be associated with BWP and asking for money to trim trees. BWP does not ask for money to trim trees. BWP employees and contractors are happy to show you their BWP ID badge to verify their identity. If you feel threatened in any way by someone at your property claiming to represent BWP, dial 818-238-3000 for police assistance.
Don't Take Unsolicited Offers
BWP has many programs and services available to help you save energy and water. You must opt in to participate in these services. Our partners will never ask you to pay for the services they offer. If someone claiming to represent BWP by offering discounts on services like tree trimming, air conditioner tune-ups, or solar installation, DON'T BUY IT.
Learn More About Scams
Watch videos to learn more about popular scams in Burbank.
Burbank Police PSA
See three of the most common phone scams in Burbank.
Listen to a Scam
Professional scammers sound legitimate. Hear it for yourself!