Electric Service Planning FAQ
If you have any questions not answered below, please contact Burbank Water and Power (BWP) Electrical Service Planning at [email protected] for residential or [email protected] for commercial/industrial services.
Please make an appointment for a meter spot at www.burbankwaterandpower.com/electricplanning for residential services. For commercial/industrial services, contact [email protected]
The building division handles permits. Please contact [email protected] or call (818) 238-5220.
The meter spot will be emailed to the email provided during appointment creation. Please allow up to 5 business days to receive your meter spot. If it has been more than 5 business days since the field visit, please reach out to Electric Service Planning.
There will be separate charges for the building permit fees and BWP fees. BWP charges Aid-inConstruction (AIC) and Capacity Charges as described in the rules and regulations and the citywide fee schedule. Both charges vary by the type of work and size of the panel. Generally, AIC for typical small residential upgrades ranges from around $500 to around $4000. Capacity charges are based on the size of the panel, but 200A single-meter residential services are currently exempt from capacity charges. The exact charges will be described on the meter spot.
Once you have received a Cashier Receipt Checklist from the service planner along with your meter spot, you can take the Cashier Receipt Checklist to the BWP lobby at 164 W. Magnolia Blvd., Burbank, CA 91502, to make the payment. Payments are by cash or check only. You may also mail a check payment or drop it in a BWP collection box, and you must include the Cashier Receipt Checklist along with your payment to avoid the payment being applied to your utility account. Drop Box locations are available at https://my.burbankwaterandpower.com/portal/PaymentLocationPreLogin.aspx
Mail payments along with the Cashier Receipt Checklist to:
Attn: Electric Service Planning 164 W. Magnolia Blvd. PO Box 631 Burbank, CA 91502
Once you have a permit and have paid any outstanding charges or fees listed on the meter spot, you may request meter unlock by calling (818) 238-3575. Please have your permit number ready.
For overhead services, contact the building division at burbankca.gov/web/community-development/building-inspections
For underground services, at least 2 separate inspections are required. Contact BWP to inspect the underground conduit before covering ([email protected] for residential, [email protected] for commercial). You must separately also contact the building division for permit inspection at burbankca.gov/web/community-development/building-inspections. If construction is in the Public Right of Way such as alley, sidewalk, or street a separate Public Works excavation permit and Public Works inspection will be required.
The building division directly notifies BWP, and services are generally connected within 10 business days. Please do not contact BWP Electric Service Planning unless it has been more than 10 business days since the final inspection.
Please have your electrician check to see if the main service disconnect is in the closed “ON” position, BWP will not operate customer equipment during routine work. If the disconnect is closed and you still do not have power please contact customer service at (818) 238-3700, you may need to sign up for service.
Please make an appointment for a meter spot at www.burbankwaterandpower.com/electricplanning for residential services. For commercial/industrial services, contact [email protected]. Temp power requires a separate meter spot and permit.
Changes are not always possible. Please contact Electric Service Planning with revision requests. If a follow-up field visit is required, it is subject to scheduling availability.
The fault current is listed on the top right corner of your meter spot.
Your electrician may maintain continuity of service and can move the meter and service drop to the new panel. Contact Electrical Service Planning if temporary power is required. Do not use jumpers or bypass the new meter socket. Any connections or devices of any kind that prevent metering of electricity consumption constitute diversion of electric energy and are subject to fines per Burbank Municipal Code 8-2-213. BWP reserves the right to install a limiter or disconnect service if conditions are left unsafe.
You can see the service specifications at burbankwaterandpower.com/electric/specifications