The applicant must be listed as the account holder or co-applicant on the BWP account. If the applicant is not the account holder or account co-applicant, they must be added as a co-applicant on the account in order to participate in the program.

The BWP account holder can add a co-applicant to their account by calling BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30 am to 5:00 pm.

Program enrollment is limited to one approved applicant per BWP account.

To qualify for the BUSS Program, residents must meet the Burbank Program, Activity, and Service Subsidy (PASS) income limits. The Burbank PASS program provides residents in need of financial assistance the opportunity to engage and participate in Citywide services at discounted rates.

Learn More About Burbank PASS >

Household Size:	1	2	3	4	5	6	7	8+
Gross Annual Income Limit	$75,034	$82,537	$90,791	$99,870	$109,857	$120,842	$132,927	$146,219

 

Applicants must provide a Tax Return for the most recent year filed, a Tax Return Transcript, or a Wage and Income Transcript from the IRS for all home/unit occupants over the age of 18.

You can request these documents from the IRS by calling (800) 908-9946 or by submitting an online request at IRS.gov/individuals/get-transcript.

Lifeline participants are not eligible to participate in the BUSS Program.

We created the Lifeline Program to help disabled residents and senior members of our community. The Lifeline program offers income qualified customers an exemption from the monthly Customer Service Charge, the Utility User's Tax, and a 45% reduced rate on Electric Service. If you are already on the Lifeline program, we recommend you continue participating in Lifeline to maximize the savings on your electric bill.