COVID-19 Job Loss Bill Credit Program
Burbank Water and Power has selected Nexant to provide support services, including customer service and outbound contact for the COVID-19 Job Loss Bill Credit Program.
COVID-19 Job Loss Bill Credit Program Extended to September 30, 2021 Or Until Funds Are Exhausted
1. Extending the Program Expiration. The program was originally scheduled to end on June 30, 2021, and has now been extended three months to September 30, 2021, or until funds are exhausted, whichever is sooner.
2. Extending the Assistance Eligibility Period. The initial Assistance Eligibility Period required customers to experience unemployment for a duration of time beyond November 1, 2020. We've expanded the eligibility period so that customers who have experienced unemployment for a duration of time between March 1, 2020, and the program expiration, may apply for the program.
3. Extending Unemployed Verification. Residential customers will verify unemployment through Unemployment Insurance from the California Employment Development Department (EDD) or provide documentation from their employer that indicates the customer experienced unemployment or underemployment, such as a furlough. This includes self-employed individuals who are able to provide proof of self-employment and impact to income during the pandemic.
Get $200 or $300 in Assistance
Assistance to eligible residential customers will be through a bill credit to the electric service portion of their Municipal Utility Service bill paid over four months.
Customers in apartments and other multi-family homes are eligible for $200 in assistance, and customers in single-family homes are eligible for $300. The bill credit will be applied based on your account status in BWP’s billing system.
To be eligible for this program, customers must meet the requirements below:
Account Holder or Co-Applicant
The BWP Account holder can add a co-applicant to their account by calling BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30 am to 5:00 pm.
The customer must have been awarded Unemployment Insurance from the California Employment Development Department (EDD) or be able to provide documentation from their employer that indicates the customer experienced unemployment or underemployment, such as a furlough. This includes self-employed individuals who are able to provide proof of self-employment and impact to income during the pandemic. Click here to see examples of acceptable supporting documentation.
COVID-19 Job Loss Bill Credit Program Guidelines
Bill Credits Are Applied Over a Four-Month Period
Once eligibility is determined, BWP will reach out to you to establish a payment arrangement based on your needs. The goal is to put you on track of being able to afford your Municipal services.
Keep Accounts Current
For Fastest Processing, Please Complete Your Application Online
We expect a high volume of applications for this program. For the fastest processing, please complete the online application. You can also download a pdf of the application and submit it by mail or drop it off in the payment dropbox outside of the BWP lobby at 164 W. Magnolia Blvd.
Please email BWP at C19JobLossCredit@bwp.nexantservices.com if you have a specific question. You can also call BWP Customer Service at (855) 662-8368. There may be a longer wait time for phone calls due to the interest in the Program.
BWP is always here for you, especially during this challenging time.