COVID-19 Job Loss Bill Credit Program
Burbank Water and Power has selected Nexant to provide support services, including customer service and outbound contact for the COVID-19 Job Loss Bill Credit Program.
BWP Offers $2 Million in Funding to SupportUnemployed Residential Customers
To become a co-applicant on the BWP account, please call BWP Customer Service at (818) 238-3700, Monday - Friday between 7:30 am and 5:00 pm.
Get $200 or $300 in Assistance
Assistance to eligible residential customers will be through a bill credit to the electric service portion of their Municipal Utility Service bill paid over four months.
Customers in apartments and other multi-family homes are eligible for $200 in assistance, and customers in single-family homes are eligible for $300. The bill credit will be applied based on your account status in BWP’s billing system.
To be eligible for this program, customers must meet the requirements below:
Account Holder or Co-Applicant
The BWP Account holder can add a co-applicant to their account by calling BWP Customer Service at (818) 238-3700, Monday through Friday from 7:30 am to 5:00 pm.
For example, an Unemployment Insurance award beginning in September and valid through December qualifies for the program because the applicant is experiencing unemployment in time after November 1st. An applicant that shows that their Unemployment Insurance award expired before November 1st would not be eligible.
COVID-19 Job Loss Bill Credit Program Guidelines
Bill Credits Are Applied Over a Four-Month Period
Once eligibility is determined, BWP will reach out to you to establish a payment arrangement based on your needs. The goal is to put you on track of being able to afford your Municipal services.
Keep Accounts Current
For Fastest Processing, Please Complete Your Application Online
We expect a high volume of applications for this program. For the fastest processing, please complete the online application. You can also download a pdf of the application and submit it by mail or drop it off in the payment dropbox outside of the BWP lobby at 164 W. Magnolia Blvd.
Please email BWP at C19JobLossCredit@bwp.nexantservices.com if you have a specific question. You can also call BWP Customer Service at (855) 662-8368. There may be a longer wait time for phone calls due to the interest in the Program.
BWP is always here for you, especially during this challenging time.