Customer Service and Planning Services

We are open to serve you in person, and we also offer ways for you to manage your account needs online or by phone.
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The BWP Lobby is Open

We understand that you may need or prefer to meet in person. Our lobby is open for regular business hours (Monday through Friday, between 8 am and 5 pm) to ensure you have access to our customer service staff. 

We have increased cleaning and disinfection efforts throughout our facilities. Face coverings are required to enter the lobby, and physical distancing measures are in place to ensure the safety of our customers and employees.

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Payment Arrangements Can Be Made Online

The Center for Disease Control and Prevention recommends putting a safe distance between yourself and other people to protect yourself and avoid going out in public if you are not feeling well. BWP’s Online Account Manager allows you to pay your bill and view your usage from the safety of your home 24 hours a day, seven days a week.

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Payment Alternatives

We want to make every part of your experience as safe and convenient as possible. There are several ways to make a payment other than in person. Payments can be made online, over the phone, dropped off at boxes around the City, and sent to BWP through the mail. Click the link below to see a full list of all payment options available to you.

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Water Service Planning Available Online

BWP water service planning will continue to be available electronically, and plans can be submitted anytime via email and ProjectDox. In-person water system plan reviews can be done by appointment only. Appointments can be made by calling (818) 238-3500.

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Electric Service Planning Desk is Open to the Public

BWP’s electric service planning desk is open for walk-in plan reviews Monday through Friday, between 1 PM and 3 PM. Electric service planning will continue to be available electronically. Plans can be submitted anytime via email and ProjectDox. 

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