Unfortunately, this crisis has seen a dramatic increase in scams throughout the country. Professional scammers attempt to trick consumers by using “spoofing technology” that makes your caller ID display BWP and our phone number, sending fraudulent emails and letters, and posing as our team members during unexpected house calls. 

BWP will never threaten to disconnect your water or power via phone call, email, or in-person visit. If you have any questions, please contact us at (818) 238-3700 during normal business hours. If you feel threatened by someone at your property claiming to represent BWP, call Burbank Police for assistance at (818) 238-3000. 

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BWP has suspended all disconnections and late fees to ensure that our residents and business owners have access to critical power and water services throughout the COVID-19 crisis.

This will remain in effect until further notice.

COVID-19 does not impact the quality and supply of your local tap water. Your water is both safe and available by turning on the tap. There is no store water beyond the standard level of emergency preparedness, which is two weeks’ worth of water.

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If COVID-19 impacts you and your household or business is struggling, we encourage you to visit the City’s website for information on financial assistance, relief programs, COVID-19 data, services for senior citizens, and more.

Visit the City of Burbank Website >